Help Center & FAQ
Welcome to the Pure Pour Help Center! We are dedicated to providing you with exceptional support and ensuring your shopping experience with us is smooth and enjoyable. Whether you have questions about your order, need assistance with our products, or require help navigating our website, our comprehensive resources and friendly support team are here to help.
Frequently Asked Questions (FAQs)
1. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status and location of your shipment through the carrier’s website. If you haven’t received a tracking number within 48 hours of your order being shipped, please contact us at urikaziw766@gmail.com.
2. What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original condition, unused, and with all tags attached. To initiate a return, please email us at urikaziw766@gmail.com. For more details, refer to our Return Policy.
3. Do you offer international shipping?
Yes, we ship to various international destinations. Shipping rates, delivery times, and availability may vary depending on your location. Please contact our customer support for more information on international shipping options.
4. How can I contact customer support?
You can reach our customer support team via email at urikaziw766@gmail.com or by calling +1 845-930-5100. Our support hours are Monday to Friday, 9 AM to 5 PM EST.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available on our website.
6. How do I create an account?
Creating an account is easy! Click on the "Sign Up" button at the top right corner of our website and follow the registration steps. Once your account is created, you can manage your orders, track shipments, and save your preferences.
7. Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within 2 hours of placing it by contacting our customer support team at +1 845-930-5100 or urikaziw766@gmail.com.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.
9. Are your products environmentally friendly?
Absolutely! We prioritize sustainability by offering eco-friendly products and packaging whenever possible. Look for our "Eco-Friendly" label on eligible items.
10. How do I apply a discount code?
You can apply your discount code during the checkout process in the designated "Discount Code" field. Enter your code and click "Apply" to see your savings reflected in your total.
Order Support
Order Status:
To check the status of your order, log in to your account and navigate to the "Orders" section. Here, you can view detailed information about each of your purchases, including shipping status and tracking information.
Order Modifications:
If you need to modify your order after it has been placed, such as changing the shipping address or adding/removing items, please contact us immediately at +1 845-930-5100 or urikaziw766@gmail.com. We will do our best to accommodate your request before the order is processed for shipping.
Product Support
Product Information:
Each product listing on our website includes detailed descriptions, specifications, and customer reviews to help you make informed purchasing decisions. If you have specific questions about a product, feel free to contact us for more information.
Warranty Information:
Many of our products come with manufacturer warranties. Please refer to the product description for warranty details or contact us at urikaziw766@gmail.com for more information.
Technical Support
Website Issues:
If you encounter any technical issues while browsing our website, such as broken links, error messages, or difficulties with the checkout process, please report them to us at urikaziw766@gmail.com. Provide as much detail as possible to help us resolve the issue promptly.
Account Access Problems:
If you’re having trouble accessing your account, resetting your password, or updating your information, please contact our support team for assistance.
Returns and Exchanges
How to Return an Item:
To return an item, please ensure it is in its original condition, unused, and with all tags attached. Contact us at urikaziw766@gmail.com to initiate the return process. We will provide you with a return shipping label and instructions on how to send back your package.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please return the original item following the return instructions and place a new order for the desired item once the return is approved.
Contact Us
If you have any further questions or need additional assistance, please do not hesitate to reach out to us:
Pure Pour
Company: TRADE1UP INVESTMENTS, LLC
Email: urikaziw766@gmail.com
Address: 10415 Stone Glen Drive, Orlando, FL 32825
Phone: +1 845-930-5100
Our dedicated support team is here to help you Monday through Friday, from 9 AM to 5 PM EST. We look forward to assisting you!