At Pure Pour, operated by TRADE1UP INVESTMENTS, LLC, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it

• Be unworn or unused

• Have all original tags attached

• Be in its original packaging

You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at urikaziw766@gmail.com. Returns should be sent to the following address:

Pure Pour
TRADE1UP INVESTMENTS, LLC
10415 Stone Glen Drive
Orlando, FL 32825
USA

Important: Items sent back to us without first requesting a return will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

• Sale items

• Gift cards

If you have questions or concerns about a specific item, please get in touch with us at urikaziw766@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at urikaziw766@gmail.com.

Contact Information

Pure Pour
Company: TRADE1UP INVESTMENTS, LLC
Email: urikaziw766@gmail.com
Address: 10415 Stone Glen Drive, Orlando, FL 32825
Phone: +1 845-930-5100

Key Points to Remember:

• 30-Day Return Window: Ensure you initiate returns within 30 days of receiving your item.

• Condition of Items: Items must be returned in their original, unused condition with all tags and packaging intact.

• Non-Returnable Items: Be aware of items that cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.

• Exchanges: For exchanges, return the unwanted item first and then place a new order for the desired item.

• European Union Customers: EU customers have a 14-day cooling-off period for returns.

• Refund Processing: Refunds are processed within 10 business days after approval, but bank processing times may vary.

For any questions or assistance with your return, please do not hesitate to contact us at urikaziw766@gmail.com or call +1 845-930-5100. We are here to ensure your shopping experience with Pure Pour is smooth and satisfactory.

Pure Pour
Company: TRADE1UP INVESTMENTS, LLC
Email: urikaziw766@gmail.com
Address: 10415 Stone Glen Drive, Orlando, FL 32825
Phone: +1 845-930-5100